Refund and cancellation policy

Any manager of a club can cancel its plan from the club page’s Settings. You will not be charged again, and the club keeps its plan until the end of the period already paid for. After that it moves to the free plan. Your matches, pages and photos are not deleted, and every page stays public.

If you ask within 7 days of a charge, whether it is a first payment or a renewal, and the club has not used a paid feature since that charge, we will refund it in full and end the plan.

Once a paid feature has been used, or after 7 days, the charge is not refunded, but you can cancel at any time so you are not charged again.

• A match pass can be refunded in full until the match it covers starts.
• An event or season pass can be refunded in full until the first match it covers starts.
• Once a pass is in use, it cannot be refunded.

If you were charged twice, charged the wrong amount, or charged after cancelling, we will refund it in full, whenever you tell us.

If a paid feature did not work as it should, tell us and we will put it right or refund you, whether or not it was used.

Email us at hello@scoremymatch.com with your payment reference and the club, match or series it was for. You do not need to give a reason.

Approved refunds go back to the original payment method. It usually takes 5 to 7 working days to appear, depending on your bank.

Please contact us before disputing a payment with your bank. We can usually sort it out faster. A disputed payment ends the plan or pass straight away.

If we change this policy, we will update the date above. A change never affects a payment made before it.